Returns & Refund Policy

Covid Notice:

Due to the latest Covid restrictions will will only be posting items out once per week. This will usually be on a Wednesday afternoon.

If you urgently need an item posting, please contact us at craftcentre-leeds@btconnect.com prior to purchase and we will try to accommodate your needs.

Emails to this address will be monitored on a daily basis.


Postage:

We aim to post your items within two days of receiving your order wherever possible. Where we have gallery closure due to Bank Holidays, Christmas or staff illness we will post immediately upon our return.

We will contact you directly if we expect significant delay.

Orders are posted either First Class Signed For or Special Delivery - this is specified in the product description.

Returns:

If you have changed your mind about your purchase or deem the item to be faulty, please contact the gallery as soon as you have received the item and we will liaise with you about how best to move forward.

You must not send any item back without contacting the gallery first.

If the gallery approves a refund it can take up to 28 days for the money to be returned to your account. It will be paid by Leeds City Council via BACS. A refund will only be considered if the item is returned to the gallery within 14 days of your receiving it. It must arrive back to us in perfect saleable condition including any product packaging.

You as the customer are responsible for paying for return postage and it must be returned using the same service it was posted out to you.

i.e.sent Special Delivery from the gallery, must be returned Special Delivery to the gallery.