Delivery, Returns & Refund Policy

Postage:

We aim to post your items within two days of receiving your order wherever possible. Where we have gallery closure due to Bank Holidays, Christmas or staff illness we will post immediately upon our return.

We will contact you directly if we expect significant delays.

Orders are posted either Second Class Signed For or Special Delivery - this is specified in the product description, and is decided by the item price so as to ensure your parcel is fully insured against loss or damage.

If you require an alternative postage option to the one noted in the product description, please contact the gallery before making your purchase.


Free Click & Collect:

You can collect your purchases from our Leeds city centre gallery for free, using code FREECOLLECTION in the discount box at checkout. Please note the gallery opening times and seasonal/bank holiday closures before making your journey to the gallery. You will need to show proof of purchase by way of your email confirmation in order for the gallery to hand over your purchased item/items.


Returns:

If you have changed your mind about your purchase or deem the item to be faulty, please contact the gallery as soon as you have received the item and we will liaise with you about how best to move forward. Returned items should be sent back within 14 days of you receiving the item.

You must not send any item back without contacting the gallery first.

If the gallery approves a refund it can take up to 14 days for the money to be returned to your account. It will be paid by Leeds City Council via a direct bank trasfer. A refund will only be considered if the item is returned to the gallery within 14 days of you receiving it. It must arrive back to us in perfect saleable condition including any original product packaging or tags.

You as the customer are responsible for paying for return postage, as regretfully the gallery does not offer free returns. We strongly advise that it be returned using the same service as it was posted out to you (this is to ensure the parcel is fully insured should it be lost or damaged in the post).

i.e. Sent Special Delivery from the gallery, must be returned Special Delivery to the gallery.